Shipping policy

Delivery area

We ship within Australia only. We do not offer international delivery unless explicitly agreed in writing for a specific order.

Pro Series portable chargers

Free shipping Australia-wide
Stock: held in Australia at our local warehouse.
Delivery: typically 2–7 business days from our Australian warehouse (excluding public holidays). If stock is temporarily unavailable, delivery is typically 7–14 business days while further units are built and delivered to our warehouse.
Full tracking is provided by email once your order is dispatched, where available from the carrier.

AC EV Charger Station wallboxes and commercial hardware

Free shipping Australia-wide. Full installation documentation is included with the unit.
Stock: held in Australia at our local warehouse.
Delivery: typically 2–7 business days from our Australian warehouse for standard orders. If temporarily unavailable, typically 7–14 business days while further units are built and delivered to warehouse.
Large, heavy or multi-unit commercial orders may need freight to a business or accessible address; we will confirm timing and any special arrangements in writing before dispatch.

EV charger adapters and accessories

Free shipping Australia-wide on adapter plugs and accessories ordered from Evtronix.
Delivery: typically 2–7 business days from our Australian warehouse — accessories are fulfilled through the same local warehouse process as chargers. If temporarily unavailable, typically 7–14 business days.

Carriers and tracking

We use reputable Australian carriers. Tracking numbers are provided by email where the carrier supports tracking. The 2–7 business day estimate (or 7–14 when stock is temporarily unavailable) covers warehouse preparation plus carrier transit to your address; after dispatch, transit time depends on your location and the carrier's network. All timeframes are estimates, not guarantees.

Delivery and risk

Title and risk in goods pass to you on delivery to the address you provide. Please ensure your delivery address is correct and that someone can receive the shipment. We are not responsible for delays caused by incorrect addresses, failed delivery attempts, refusal to accept delivery, or events outside our reasonable control (for example carrier disruption or extreme weather).

Incorrect or failed delivery

If a carrier cannot complete delivery due to an incorrect address, access restrictions or repeated failed attempts, additional freight charges may apply to re-deliver or return goods to us. Contact us promptly if you need to update delivery details after ordering.

Damaged or missing items

If your order arrives damaged or items are missing, contact us within a reasonable time at admin@evtronix.com.au with your order number and photos of the packaging and product. We will work with you and the carrier to resolve the issue under the Australian Consumer Law and our Refund Policy.

Installation

Evtronix supplies and documents equipment; we do not install chargers. Fixed wallboxes must be installed and electrically certified by your licensed electrician to AS/NZS 3000:2018. Portable chargers are plug-in appliances.