Terms of service

Introduction

These Terms of Service govern your use of the Evtronix online store at evtronix.com.au (the Website) and your purchase of products from Evtronix Australia (Sydney, Australia). By browsing the Website, creating an account, placing an order or otherwise using our services, you agree to these terms, our Privacy Policy, and our other published policies.

If you do not agree, you must not use the Website or place an order.

About Evtronix

Evtronix supplies certified AC EV charging hardware, EvtronixOS charge management software and related documentation. Our products are certified to applicable standards per model — certificates are held by Evtronix for each product.

Evtronix does not install chargers. We supply, certify (product-level), document and support equipment. Your licensed electrical contractor installs fixed wallbox units and issues the certificate of compliance to AS/NZS 3000:2018. Pro Series portable chargers are plug-in appliances; you are responsible for using a sound, RCD-protected outlet suitable for the load.

Eligibility

You must be at least 18 years old and capable of entering a binding contract under Australian law to place an order. By ordering, you confirm that information you provide is accurate and complete.

Orders and acceptance

Placing an order constitutes an offer to purchase. We may accept or decline orders (for example due to stock availability, pricing error, suspected fraud or restrictions on delivery location). A contract is formed when we send order confirmation or dispatch goods, whichever occurs first.

We reserve the right to limit quantities per customer, per order or per address.

Pricing and GST

Prices are shown in Australian dollars (AUD) and include GST where applicable unless stated otherwise. We take reasonable care to ensure prices and product descriptions are accurate; however, errors may occur. If we discover a pricing error after you order, we will contact you before processing the order further.

Payment

Payment is due at checkout via the payment methods offered on the Website. Orders are not dispatched until payment is received or approved by our payment provider. We do not store full payment card details on our servers.

Delivery

Delivery terms, timeframes and costs are set out in our Shipping Policy. Risk in goods passes to you on delivery to the address you provide.

Installation and electrical work

Portable Pro Series chargers are designed as plug-in appliances with in-cable control and protection (Mode 2). You are responsible for ensuring the outlet and circuit are suitable for the selected current and that an RCD is present where required.

Fixed AC EV Charger Station wallboxes and commercial units must be installed, wired and electrically certified by your licensed electrician to AS/NZS 3000:2018 and applicable charging standards. Evtronix supplies installation documentation with wallbox products; we do not perform installation or issue electrical compliance certificates.

Products and information

Product descriptions, specifications and images on this Website are provided in good faith. Charging speed depends on your supply, charger setting and your vehicle's onboard AC limit. Compatibility information is indicative — confirm your specific vehicle with us before ordering if unsure.

Vehicle brand names and logos shown for connector compatibility are trademarks of their respective owners. Evtronix is not affiliated with or endorsed by any vehicle manufacturer.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, you may choose a refund, replacement or compensation. For a minor failure, we will repair or replace within a reasonable time — if we fail to do so, you may receive a refund or replacement.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the ACL.

Change-of-mind returns are addressed in our Refund Policy where offered.

Limitation of liability

To the extent permitted by law, Evtronix is not liable for indirect or consequential loss, loss of profit, or loss arising from incorrect installation by third parties, unsuitable supply, or use contrary to the user manual. Our liability for goods or services is limited, where the ACL permits, to repair, replacement, refund or resupply at our option.

Nothing in these terms limits liability that cannot be limited under the ACL, including under section 64A of the ACL.

Intellectual property

Website content, Evtronix branding, product documentation and software are owned by or licensed to Evtronix. You may not copy, modify or redistribute them without our written permission except as allowed by law.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Unacceptable use

You must not use the Website to transmit unlawful material, attempt unauthorised access, interfere with site operation, or use automated systems to scrape content or place fraudulent orders.

Force majeure

We are not liable for delay or failure to perform due to events outside our reasonable control, including carrier disruption, supply chain interruption, natural disaster or government action.

Changes to these terms

We may update these terms from time to time. Updated terms will be posted on the Website. Continued use after changes constitutes acceptance of the updated terms.